Privacy Policy
Last updated: November 9, 2026
This Privacy Policy explains what personal information TensorTea.com collects, why we collect it, and the choices and rights you have. It is written to meet Québec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and other Canadian privacy laws that apply.
1. Who We Are
TensorTea.com (the "Service") is operated by [Company Name] ("TensorTea," "we," "us" or "our"), which is responsible for the personal information described in this policy.
Person in charge of the protection of personal information
[Full name], [Title]
Email: support@tensortea.com
[Mailing address]
You can contact this person with any question, request or complaint about your personal information.
2. Information We Collect
Information you give us
- Newsletter sign-ups: your email address and, if you choose, your name and topic preferences.
- Accounts: your name or username, email address, password (stored in encrypted form) and profile details you add.
- Comments and submissions: the content you post, plus your display name. Comments are public.
- Messages to us: your name, email address and what you write when you contact us or send a news tip.
- Paid features (if offered): billing details, which are handled by our payment processor. We do not store full card numbers.
Information collected automatically
- Technical data: IP address, browser type, device type, operating system, referring page and the pages you view, collected in server logs for security and to run the site.
- Cookies and similar technologies: see section 5.
Information from others
- If you sign in with a third-party account (such as Google or GitHub), we receive the basic profile details that service shares with your permission.
3. Why We Use Your Information
We use personal information only for the purposes below, or for other purposes you consent to:
- To provide and secure the Service, including preventing spam, fraud and abuse.
- To send newsletters and updates you have subscribed to.
- To manage your account, comments and submissions.
- To answer your questions, tips and requests.
- To understand how the site is used and improve it, using analytics only with your consent.
- To show advertising, and personalized advertising only with your consent.
- To meet legal obligations and enforce our Terms of Service.
We collect only the information needed for these purposes. We do not make decisions about you based exclusively on automated processing. If we ever do, we will tell you and explain how you can ask for a review.
4. Consent
We ask for your consent when we collect your personal information, and we ask separately when we want to use it for a new purpose. You may withdraw your consent at any time by unsubscribing, changing your cookie settings, or writing to support@tensortea.com. Withdrawing consent may mean some features no longer work.
For a child under 14, consent must be given by the person with parental authority. We do not knowingly collect personal information from children under 14 without that consent. If you believe we have, contact us and we will delete it.
5. Cookies and Tracking Technologies
We use the following kinds of cookies:
| Type | What it does | Default |
|---|---|---|
| Essential | Keeps the site working and secure, such as remembering your login or cookie choices | Always on |
| Analytics | Counts visits and shows how pages are used, so we can improve the site | Off until you agree |
| Advertising and personalization | Shows ads and may build a profile of your interests | Off until you agree |
Any technology that can identify you, locate you or build a profile of you is turned off by default. It runs only if you turn it on through our cookie banner or settings. You can change your choices at any time from the "Cookie settings" link in the footer, or by clearing cookies in your browser.
6. Who We Share Information With
We do not sell your personal information. We share it only as follows:
- Service providers who help us run the Service, such as web hosting, email delivery, analytics, comment moderation and payment processing. They may use your information only to provide services to us, under written agreements that require them to protect it.
- Legal reasons: when required by law, court order or a valid request from authorities, or to protect the rights, safety or property of TensorTea, our users or others.
- Business transfers: if TensorTea is involved in a merger, sale or similar transaction, subject to the protections the law requires.
- Public content: comments and other content you post publicly can be seen by anyone.
7. Information Stored Outside Québec
Some of our service providers may store or process personal information outside Québec, including elsewhere in Canada and in the United States. Before sending personal information outside Québec, we assess whether it will receive adequate protection, as the law requires, and we put written agreements in place. Information stored in another jurisdiction may be accessible to authorities there under local law.
8. How Long We Keep Information
We keep personal information only as long as needed for the purposes in this policy, or as required by law. For example:
- Newsletter emails: until you unsubscribe.
- Account information: until you close your account, then up to [90 days] for backups.
- Server logs: up to [12 months].
- Messages and tips: up to [24 months] after our last exchange.
When information is no longer needed, we destroy or anonymize it.
9. How We Protect Information
We use reasonable technical and organizational safeguards, including encrypted connections (HTTPS), access controls and limited staff access. No system is perfectly secure.
If a confidentiality incident creates a risk of serious injury, we will notify the Commission d'accès à l'information du Québec and the people affected, as the law requires. We keep a register of all such incidents.
10. Your Rights
Subject to the law, you have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate, incomplete or out of date.
- Withdraw consent to the use or sharing of your information.
- Portability: receive computerized personal information you gave us in a structured, commonly used technological format, or have it sent to someone you choose.
- De-indexing: ask us to stop distributing your information, or to de-index a link to it, where that distribution breaks the law or a court order, or causes you serious harm.
- Information about how we collect, use and share your information, and about any decision made exclusively by automated processing.
To make a request, email support@tensortea.com. We may ask you to confirm your identity. We will respond in writing within 30 days.
If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.
11. Third-Party Sites
The Service links to and embeds content from other sites, such as videos, social media posts and AI tools. Those sites have their own privacy practices, and this policy does not cover them.
12. Changes to This Policy
We may update this policy from time to time. We will change the "Last updated" date above and, for significant changes, give notice on the site or by email. Where the law requires, we will ask for your consent again.
13. Contact Us
Questions, requests or complaints about this policy or your personal information:
[Company Name]
Attn: Person in charge of the protection of personal information
[Mailing address]
Email: support@tensortea.com